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Developing and Maintaining Personnel Morale

Professor of Business Organization The Ohio State University, Columbus

ABSTRACT

Few, if any, discussions among American executives or employees go very far before the terms "morale" or "human relations" are used or implied. These terms crop up with equal frequency in writings of management or labor-management relations. All this adds up to one thing—among those persons just mentioned these terms are as important as is weather in most general conversations. It is proposed, therefore, to discuss several aspects of employee morale, and human relations.

Definitions

Let us turn first to a definition of "morale." It has reference to a state of mind which determines the attitude of an individual or a group of individuals toward an organization or its leaders (at any or all levels). Such attitudes determine in turn the willingness to cooperate effectively in the attainment of the objectives of the business. And therein lies the importance of morale—it has a most significant effect upon the success (or failure) of a company. Thus, morale may be but a state of mind but it nonetheless has tremendous concrete results.